Customer Relationship Management Manager Job at InfoStride, Richmond, VA

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  • InfoStride
  • Richmond, VA

Job Description

Job Title: IT Customer Relationship Manager

Location: Richmond, VA (Hybrid – 2 days onsite/week))

Interview: Web Cam (1st Round) + In Person (2nd Round)

Local Candidates Only

Summary:

Client is seeking an experienced IT Customer Relationship Manager to serve as the strategic liaison between IT and business units, primarily District offices. The role focuses on relationship management, escalations, roadmap development, and coordination of IT services and projects.

Key Responsibilities:

  • Build strong relationships with business partners and executive leadership.
  • Manage escalations across IT services, products, and projects.
  • Coordinate with IT leadership, project managers, and operations to ensure effective delivery.
  • Facilitate strategic planning and capability roadmap development.
  • Identify service improvement opportunities and drive alignment between IT and business goals.

Required Experience:

  • 6+ years in IT, including SDLC, Agile, and tech procurements
  • 10+ years communicating with and influencing leadership
  • Strong skills in conflict resolution, collaboration, and strategic thinking
  • Experience in product line planning and execution

Preferred:

  • BRMP Certification (highly desired)

Thanks and Regards

Job Tags

Local area, 2 days per week,

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