Job Description

Peak HR Solutions is looking for a Customer Success Coordinator for Andersen's Crazy Candy, a top freeze-dry candy manufacturing company in Farmington, UT. Please take a look below at the job description and apply through LinkedIn. Thanks!

About

Welcome to the world of Crazy Freeze-Dried Candy, where we specialize in creating a funky twist on classic candy favorites. Our unique process takes regular candy and transforms it into something crunchy, lightweight, and full of flavor—it’s like candy magic!

Since our inception, we’ve been dedicated to not just spreading sunshine but also bringing friends and families together in a delightfully unique way. Our selection includes beloved treats transformed by our special freeze-drying process.

As we continue to grow, our mission remains the same: to help people have fun, be happy, and savor the sweetness of great candy. Join us in celebrating the joy of candy magic and the shared experiences it brings.

Position Overview:

As an Customer Success Coordinator, you will play a crucial role in managing customer accounts, ensuring seamless order fulfillment, and supporting operational processes. This position involves coordinating client requirements, processing orders efficiently, and working closely with cross-functional teams to maintain excellent service standards.

Key Responsibilities:

1. Customer Account Management

• Serve as the primary point of contact for customer inquiries, ensuring timely and professional responses.
• Build and maintain strong relationships with clients through proactive communication and problem resolution.
• Forecast and coordinate with production, sales, and supply chain.

2. Order Processing and Fulfillment

• Oversee the entry and tracking of customer orders, ensuring accuracy and timely delivery.
• Coordinate with production, logistics, and quality control teams to align order specifications with company capabilities.
• Monitor inventory levels and address any issues affecting fulfillment.

3. SPS Process Management

• Manage SPS Commerce processes.
• Point of contact coordinating data exchanges with customers and vendors to ensure compliance and efficiency.
• Troubleshoot and resolve any issues related to SPS transactions in collaboration with IT and operations teams, including reviewing and logging failures, resolving data issues, and reloading data as required.
• Create ASNs, UCC128 labels and packing lists.
• Submit ASN for shipments from 3PLs.
• Third party portal management.

4. Compliance and Quality Assurance

• Ensure all customer orders meet company quality standards and regulatory requirements.
• Maintain accurate documentation and align account processes with company policies.

5. Performance Tracking and Optimization

• Analyze customer order trends, identifying opportunities for process improvements and efficiency gains.
• Support data-driven decision-making by maintaining accurate records and generating performance reports.

Knowledge, Skills, Abilities, and Experience Preferred

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field preferred.
• 3+ years of experience in account coordination, order fulfillment, or a related role within a manufacturing environment.
• Strong understanding of EDI platforms and processes and SPS Commerce workflows, with the ability to troubleshoot related issues.
• Excellent interpersonal and communication skills, ensuring clear collaboration with customers and internal teams.
• Proficiency in ERP systems and data management tools preferred.
• Strong organizational skills with attention to detail in managing customer orders and documentation.
• Ability to work under pressure while managing competing priorities.
• Problem-solving mindset with a proactive approach to addressing customer concerns.

Crazy Candy is committed to equal opportunity regardless of race, color, national origin,

religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or

other characteristics protected by law. We value diversity and the existence of similarities and

differences, both visible and not, found in our workforce, workplace and throughout the markets

we serve.

We will ensure that individuals with disabilities are provided reasonable accommodation to

participate in the job application or interview process, to perform crucial job functions, and to

receive other benefits and privileges of employment.

Please contact us at [email protected] to request accommodation.

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