Job Description

Day and NIght Shifts available - 3 or 4 Day Shifts.

Veterinary experience Required.

Job description

• Do you have at least 1 year of previous veterinary experience?
• Are you AWESOME?
• Do you want to be part of a POSITIVE veterinary team that supports and encourages each other?
• Do you like to have fun at work while accomplishing big goals?
• Do you want a 3 or 4 day work week?

If you answered YES to ALL of those questions we would love to hear from you!

St. Charles Veterinary Hospital is looking for a positive, hardworking, kind person with PREVIOUS VETERINARY EXPERIENCE to join our team!

We are located in Central Florida, is an AAHA accredited, mixed small animal, exotic, avian, and wildlife practice looking to hire CSR's for both Day and Night Shifts. We are looking for a team player who has previous veterinary experience, an outgoing, energetic, hard-working individual that is passionate about veterinary care and delivering excellent client service. The Veterinary Customer Service Representative's primary duty is interacting with clients and coordinating communication between doctors, technicians, and clients.

Essential duties and responsibilities include but are not limited to:

• Providing top-notch client service that is delivered with empathy and compassion
• Being attentive to client and patient needs.
• Identifying and working compassionately with clients in various emotional states.
• Working patiently with distressed, frustrated, or disgruntled clients.
• Answering phone calls with multiple phone lines.
• Scheduling appointments and procedures.
• Check-in / out patients.
• Monitoring client flow from check-in to complete.
• Managing record requests between other hospitals and specialty practices.
• Processing payment transactions.
• Maintaining and scanning proper documentation in the electronic medical record.
• Relaying appropriate information to/from clients to doctors and/or management.
• Computer skills: Able to use Windows-based computer systems, word processing, email, web search, and Avimark program knowledge a plus.

For employment consideration, you must possess good critical thinking and problem-solving skills, compassion, a positive attitude, follow-through, excellent communication, and teamwork skills. Multitasking and accepting constructive criticism is essential. Must be willing to work weekdays and/or weekends and rotating holidays. 1-year veterinary experience is required, emergency veterinary experience is preferred. Open availability is a plus!

Job Types: Full-time, Part-time

Pay: $16.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Health, Dental, Vision insurance
• Paid time off
• Professional development assistance

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